Privacy Policy

Well Within Counseling (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and protect the information you provide to us through our website, telehealth platform, and in-person sessions.

As a healthcare provider, Well Within Counseling complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as applicable privacy laws in the state of Ohio. Protected Health Information (PHI) is safeguarded according to these regulations.

We may collect the following types of information:

• Personal information: Name, address, phone number, email address, date of birth, and emergency contact information.
   
• Health information (PHI): Details about your medical history, mental health history, treatment notes, and other information you share in therapy.
   
• Payment information: Billing details, insurance information (if applicable), and payment history.
   
• Website usage data: Non-identifiable information such as cookies, IP addresses, and browsing behavior when you visit our website.

We use your information to:

• Provide therapy and related mental health services.
   
• Schedule appointments and communicate with you.
   
• Process payments and handle insurance claims (if applicable).
   
• Maintain accurate treatment records.
   
• Improve our services and website.
   
• Comply with legal, ethical, and regulatory obligations.
   

Your information will not be sold or rented to third parties. We may share your information only in the following circumstances:

• With your consent: For coordination of care with other providers or family members you designate.
   
• For treatment, payment, and healthcare operations: As allowed under HIPAA.
   
• With business associates: Such as electronic health record or telehealth platform providers, who must sign HIPAA-compliant agreements.
   
• When required by law: For example, in cases of child/elder abuse reporting, threats of harm to self or others, or court orders.

Under HIPAA and Ohio law, you have the right to:

• Access and request a copy of your health records.
   
• Request corrections to your records.
   
• Request restrictions on how your information is used or shared.
   
• Receive an accounting of certain disclosures of your PHI.
   
• Request confidential communications (e.g., by phone, email, or mail).
   
• File a complaint if you believe your privacy rights have been violated.
   

Requests can be submitted in writing to our office.

We use secure electronic systems, password protection, and HIPAA-compliant telehealth and record-keeping platforms to safeguard your information. While no system is 100% secure, we take all reasonable measures to protect your data from unauthorized access, disclosure, or loss.

• Our website may use cookies and analytics tools to improve your experience.
   
• If you submit information through contact forms, it will be used solely to respond to your inquiry.
   
• Our website is not intended for children under 13 without parental consent.
   

For telehealth sessions, we use a HIPAA-compliant, encrypted platform. While we take every precaution to secure your sessions, we recommend you also ensure privacy on your end by using a secure internet connection and private space.

We may update this Privacy Policy from time to time. Updates will be posted on our website with a new effective date.

If you have any questions, concerns, or requests regarding this Privacy Policy or your privacy rights, please contact:

Well Within Counseling
kate@wellwithincounseling.co